The Water Utility Services Department is comprised of five divisions; Administration, Customer Service and Billing, Water Plant Operations, Wastewater Plant Operations and Water/Wastewater Field Operations. The Administration Division oversees the overall operations of the department. The Customer Service and Billing Divisions provide customer service and billing services to Deltona Water customers. The Water and Wastewater sections provide operation and maintenance of the City's water and wastewater facilities.
The mission of the Deltona Water Department is to provide our customers with a safe, affordable, and sufficient supply of quality water and treated wastewater that is economically viable and environmentally sound.
Deltona Water (Water Department) is a division of the City's Public Works Department under the Direction of the Public Works Director.
- Why are there flags and paint in my yard?
If you have these flags and paint in your yard, it means that someone in the area is planning to dig and they did the responsible thing and called 811. This allows utilities to come out and mark their buried lines before the project begins. Utilities will send out locators who will come and mark the approximate location of buried utilities with paint or flags so that whoever is doing the digging can avoid them. Each utility type corresponds to a specific color of paint or a flag - for example, gas lines are marked with yellow paint or flags. Work being performed by contractors is almost always in the right-of-way, or within an existing utility easement. Residents shouldn’t mow over, or remove the flags, especially if they value their water, sewer, gas, internet, phone, or other services.
Color Flags Color Code White Proposed Excavation Pink Temporary Survey Making Red Electric Power lines, Cables, Conduit and Lighting Cables Yellow Gas, Oil, Steam, Petroleum or Gaseous Materials Orange Communication, Alarm, or Signal Line, Cables, or Conduit Blue Potable Water Purple Reclaimed Water, Irrigation. and Slurry Lines Green Sewer and Drain Lines
- When do I get my deposit returned?
If you request your service to be discontinued your deposit will be applied to your final bill and you will be responsible for the remaining balance. If you have a credit balance, a refund check will be sent to your forwarding address. Also, if you meet the following criteria, your deposit will be applied to the next bill.
- No disconnect / reconnect fee assessed within a 24 consecutive month period
- No more than 1 late penalty assessed within a 24 consecutive month period
- The account must be active
- Why is there a strong taste of chlorine in my water?
A small amount of chlorine, about 1 to 3 parts per million, is injected into the drinking water as a disinfectant to guard against bacteria and virus contamination. This is standard practice in the water treatment industry and is required by federal and state regulations. It is very easy to remove the chlorine taste and odor from your tap water. Put some water in an open top jar in your refrigerator. The chlorine will dissipate in about a half of a day and you will have pleasant drinking water.
- What is reclaimed water?
Reclaimed water is domestic wastewater which has been treated and disinfected to a high degree such that it can be safely used to irrigate golf courses and residential lawns.
Reclaimed water must meet strict water quality requirements established by the Florida Department of Environmental Protection. Although reclaimed water meets most of the drinking water standards and is safe for human contact, it is not intended for use as drinking water.
- How much is my deposit?
Your deposit depends on the meter size and type of service (s) available at your location. See Billing Information for deposit rates.
255 Enterprise Road
Deltona, FL 32725
PO Box 8501
Deltona, FL 32728-8501
Phone: 386-575-6800 | 386-860-7177 After HoursFax: 386-574-0163
Monday through Friday
8 am to 4:30 pm
Third Friday of each month
8 am to 3:30 pm