Why was my account assessed a penalty on the same day I made an online payment?

Online payments are posted on the next business day. If you are past due, or you have been disconnected for non-payment, call the Customer Service Center at 386-575-6800 and pay your bill by phone to prevent further charges and/or to expedite reconnection.

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1. How do I get to the Online Payment site?
2. How do I find my account?
3. Why am I receiving the error "No records were found for your search. Please try again."?
4. When should I check the option "Remember my search criteria"?
5. Why are multiple service addresses/accounts found when I search on the information for one account number?
6. Why am I unable to modify the payment amount?
7. Why was my account assessed a penalty on the same day I made an online payment?
8. There is a bill showing online that I have not received. Why?
9. I have made an online payment, but there is no option to log out of my account. How do I log out?